Returns & Refunds Policy

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Returns & Refunds

We accept returns and unused products within 15 days upon receiving your order. Returned products must have their original packaging, not show any sign of use, wear and tear, marks/scratches, alterations, or any kind of damage.

To submit a return please: Click here.

 

Shipping

Standard Shipping only available to US addresses. Orders can take up to 2-5 business days (does not include holidays and weekends) to be delivered.

Need it sooner? We also offer Expedited shipping quoted directly at checkout.

Buy with Prime eligible orders ship free with your Amazon account. 

Any changes to your order must be done within 10 minutes of your order. Please visit your Order Status page to edit or cancel your order. We are not responsible for incorrect address entries. By de-selecting Package Protection, we are not responsible for lost or stolen items.

 

FAQ

To preserve the vibrancy and finish of your glassware, we recommend gentle hand washing and avoiding the dishwasher.

Double-walled glasses have an insulating air layer that keeps cold drinks cold and hot drinks hot longer — with no condensation on the outside.

Yes — a Lifetime Limited Warranty covering defects in materials and workmanship for the original purchaser, for the life of the product. Defective products are repaired or replaced at no charge. Register at dragonglassware.com/apps/product-registration.

Orders are typically processed within 1–2 business days. Delivery times vary by location, but most orders arrive within 3–7 business days. You’ll receive tracking details once your order ships.

Yes — orders of $75 or more ship free.

Contact support@dragonglassware.com with photos and we'll make it right. Manufacturing defects are covered under our lifetime warranty.

We accept returns within 30 days of delivery on unused items in original condition. To start a return, contact our support team and we’ll guide you through the process.

If your order hasn’t shipped yet, we’ll do our best to accommodate changes or cancellations. Reach out to our support team as soon as possible for assistance.

Through our returns portal at dragonglassware.com/apps/redo/returns-portal.

Fill out the contact form at dragonglassware.com/pages/contact-us or email support@dragonglassware.com.